How can I tell if my account has been taken over?
If you notice any of the following activity on your account unexpectedly, it's possible your account has been taken over by an unauthorized user:
- Your password no longer works, and you do not receive password reset emails
- The email address associated with your account has changed
- You receive an email that your Paperspace account information has been updated, but you did not initiate any changes
- You receive an email that a machine has been created on your account, but you did not create one
Note: We never display full payment info in your Console, so your credit card information is never at risk.
What should I do?
First, reset your password.
If you are still able to access your account, reset your password immediately. Account takeovers occur because users often recycle passwords or use common phrases, making their password less secure and more vulnerable Reset your password in the Account info section of your Console with a new, secure password that is not used elsewhere. If you use this same password somewhere else, we recommend changing it on those platforms too.
Enable Two Factor Authentication on your account.
We offer Two Factor Authentication as an added layer of security for your Paperspace account.
Reach out to Paperspace Support.
Please open a support ticket, and select "Security" from the dropdown. Give us as much information as you have and we'll take the necessary steps to secure your account for you.
Why does this happen?
The Paperspace platform and database are completely secured. Account takeovers usually happen due to a breach in another service. If you use the same password for several services, it is likely that it has been compromised if one has a security breach.
How can I prevent this and protect my account?
We offer a few ways for you to secure and protect your Paperspace account further.
- Use a strong password. Use a password manager, or choose a password that is a combination of letters, numbers and special characters. Hackers often use automation to test common phrases and commonly used passwords, so the longer and more complex, the better.
- Regularly change your password. It's good practice to change your password from time to time.
- Log out if you use Paperspace on a public or shared device