In this article
- What payment methods does Paperspace accept?
- Why is my credit card being declined?
- I have a promo code. Why am I being prompted to add a credit card?
- How do I update my payment method or billing address?
- Why do I see a $1 pending charge on my credit card?
What payment methods does Paperspace accept?
We accept all major credit cards, including Visa, MasterCard, American Express, JCB, and Discover. We can accept some virtual, electron and prepaid cards, but only in select geographies. We apologize for the inconvenience, but because we receive a large number of fraudulent sign-ups we've had to restrict the use of virtual/electron and prepaid cards in some regions.
Paperspace uses Stripe to process all credit card payments. We do not accept Paypal or cryptocurrencies at this time, but that may change in the future!
Why is my credit card being declined?
Sometimes credit card companies decline charges they think are suspicious or outside of the cardholder's normal behavior. Unfortunately, when a card is declined the bank does not give us more information than that, and we recommend being in direct contact with your bank.
Additionally, our payment processor needs to accurately determine your location and IP address when initiating a charge. Using a VPN or other IP address anonymizer, or sitting behind a corporate or university firewall can cause a payment to fail. We recommend disabling any of these and trying again.
If you see an address error when adding your card, you need to temporarily disable "Security based on the geographic position" option in the Revolut app and try again. Once successfully added, feel free to re-enable this option.
I have a promo code. Why am I being prompted to add a credit card?
All accounts must have valid credit cards on file to use Paperspace resources, even if you have promotional credit on your account. If your usage exceeds the value of your promo code, we need a credit card on file to which you will be charged the balance.
How do I update my payment method or billing address?
If you have a new credit card to enter, or your billing information has changed, go to the billing section of your Console and click the Add Card button to enter the new credit card and/or billing address.
Why do I see a $1 pending charge on my credit card?
This is a verification charge that confirms your credit card is in good standing and allows you to make purchases on Paperspace. You will never actually get charged this $1. Depending on your credit card company, the payment will be released in 5-10 days.
You are required to have an active and valid credit card on Paperspace that will cover your Paperspace balance. Paperspace may issue verification charges at our discretion through the month.