Sending an MTR Report to the Support Team

If you're experiencing a network issue, please include an MTR report. This report provides valuable information that will help us diagnose the problem more efficiently.

What's an MTR test?

An MTR test combines both the ping and traceroute utilities to provide more information about the status of a network. The report generated by this utility will show the traffic route and connection quality of each hop (any server, computer, or network device) between the VM and the destination.

The following information is always required:

• An MTR/WinMTR test in BOTH directions. This means from and to your VM's IP address.
• Your source IP.
• The Destination IP, if it's different from the Server IP.
• Issue history.
  -Is this the first incident?
  -Does the problem occur at certain times, or is it intermittent?
• Any additional relevant information that may help us.

How to install MTR?

• Linux 
  MTR may be already installed in your Linux distro. However, if you don't have MTR, please install it from https://github.com/traviscross/mtr.
• macOS
  MTR is not installed in macOS, nor it's offered on the App Store. You will need to install it using HomeBrew or MacPorts.
  - Homebrew Installation.
  If Homebrew is not installed, open a terminal window and run:

  /usr/bin/ruby -e "$(curl -fsSL https://raw.githubusercontent.com/Homebrew/install/master/install)"

  Install MTR

  brew install MTR

  - MacPorts Installation
  Install MacPorts from https://www.macports.org/install.php
  Install MTR

  sudo port install mtr

• Windows
  Download MTR from SourceForge.
  Unzip and run the appropriate version for your system, either 32-bit or 64-bit.

Generate an MTR report

macOS & Linux

Generate a formatted report using this command:

sudo mtr -rw hostname.example.com > mtr_report.txt

The generated report will look like this:

Start: 2021-10-09T10:29:29+0200
HOST: Paperspaces-MacBook-Pro.local Loss% Snt Last Avg Best Wrst StDev
1.|-- 192.168.1.1                   0.0%  10  2.5  4.8 1.8  16.6 5.1
2.|-- 100.104.0.1                   0.0%  10  14.0 11.5 5.4 33.9 9.1
3.|-- 10.14.1.61                    0.0%  10   4.7  5.8 4.7  9.3 1.4
4.|-- 10.14.246.10                  0.0%  10   4.3 11.1 4.3 23.8 7.5
5.|-- 10.14.2.14                    0.0%  10   5.0  8.5 4.9 33.3 8.8
6.|-- 72.14.194.132                 0.0%  10   8.3  6.1 4.6 11.5 2.2
7.|-- 172.253.50.39                 0.0%  10 27.6  13.1 5.3 28.9 10.2
8.|-- 142.251.51.143                0.0%  10 20.4 8.8 3.8  31.0  9.3
9.|-- mad41s14-in-f14.1e100.net     0.0%  10 24.2 10.4 4.5 28.3  9.1

Please attach to your support ticket.

Windows

1. Enter the remote hostname in the Host field.
2. Click Start.
3. Wait a minute for statistics to accumulate.
4. Click Export TEXT and save the report file.
5. Attach the report file to your support ticket.